> ## Documentation Index > Fetch the complete documentation index at: https://docs.replyful.com/llms.txt > Use this file to discover all available pages before exploring further. # Forward email from Google Workspace > Connect your Google Workspace support address to Replyful with email forwarding. Create the inbox in Replyful, then forward its mail from Gmail settings or with a default routing rule in the Google Admin console. Replyful gives each email inbox its own forwarding address. Forward your support mail there and every email becomes a ticket. Your customers keep writing to the address they already know. Before you start, you need: * Permission to manage channels in Replyful. * One of these on the Google side: a sign-in to the support mailbox in Gmail, or a Google Workspace admin account. ## Create the inbox in Replyful **1. Choose email forwarding** Go to **Channels** → **Email** and click **Create inbox**. Select **Email forwarding** and click **Continue**. ![The Create email inbox dialog with Email forwarding selected](https://mintcdn.com/replyfulab/9vMg9lL_O63umiGB/images/email/replyful-create-inbox.png?fit=max\&auto=format\&n=9vMg9lL_O63umiGB\&q=85\&s=2d8c00bf8c97205c9b2ccc010378fc42) **2. Enter your support address** Enter the address your customers write to today, for example `support@acme.com`, and click **Create inbox**. ![The Set up email forwarding dialog with support@acme.com entered](https://mintcdn.com/replyfulab/9vMg9lL_O63umiGB/images/email/replyful-forwarding-inbox-address.png?fit=max\&auto=format\&n=9vMg9lL_O63umiGB\&q=85\&s=5e8342526f72f5199a87020cde00ad77) **3. Copy the forwarding address** The new inbox opens. Under **Email address** → **Forwarding**, copy the forwarding address. It ends in `@inbound.replyful.io`. ![The Email address card showing the forwarding address 9f3k2x7q@inbound.replyful.io with a copy button](https://mintcdn.com/replyfulab/9vMg9lL_O63umiGB/images/email/replyful-forwarding-address.png?fit=max\&auto=format\&n=9vMg9lL_O63umiGB\&q=85\&s=24f9ac28586d6127d48e759170a67395) ## Forward mail from Google Workspace There are two ways to do it. Pick one. | Method | Who can set it up | Best when | | - | - | - | | [Gmail settings](#forward-from-gmail-settings) | Anyone who can sign in to the support mailbox | Your support address is a regular mailbox | | [Admin console routing](#forward-with-a-routing-rule) | A Google Workspace admin | Your support address is a group or an alias, or you'd rather not sign in as the mailbox | ### Forward from Gmail settings **1. Open forwarding settings** Sign in to Gmail as the support mailbox. Click the gear icon, then **See all settings**, then the **Forwarding and POP/IMAP** tab. **2. Add the forwarding address** Under **Forwarding**, add the forwarding address you copied from Replyful. Gmail sends a verification email to that address. **3. Verify it in Replyful** Gmail's verification email arrives in Replyful as a new ticket. Open it and click the verification link. **4. Turn on forwarding** Back in Gmail, select **Forward a copy of incoming mail to** and pick the forwarding address. Leave the second option on **keep … copy in the Inbox** so you still have the original. Click **Save Changes**. ![Gmail's Forwarding and POP/IMAP tab with Forward a copy of incoming mail to selected and the Replyful forwarding address entered](https://mintcdn.com/replyfulab/9vMg9lL_O63umiGB/images/email/gmail-forwarding-settings.png?fit=max\&auto=format\&n=9vMg9lL_O63umiGB\&q=85\&s=d5078355a28e9c1d11ca832026db9fd1) > [!NOTE] > > If you can't add a forwarding address, your Workspace admin has turned off automatic forwarding. They can turn it on in the Google Admin console under **Apps** → **Google Workspace** → **Gmail** → **End User Access** → **Automatic forwarding**. ### Forward with a routing rule A routing rule sends your support mail to Replyful before it reaches any mailbox. You don't need a verification step. **1. Open default routing** In the [Google Admin console](https://admin.google.com), go to **Apps** → **Google Workspace** → **Gmail** → **Default routing**. Click **Configure**, or **Add another rule** if you already have rules. **2. Match your support address** Under **1. Specify envelope recipients to match**, choose **Single recipient** and enter your support address. ![The Add setting dialog with Single recipient selected and support@acme.com entered](https://mintcdn.com/replyfulab/9vMg9lL_O63umiGB/images/email/google-admin-routing-recipient.png?fit=max\&auto=format\&n=9vMg9lL_O63umiGB\&q=85\&s=e12c2a437a1048bcf12d253eb21f389a) **3. Send it to Replyful** Under **2. If the envelope recipient matches the above, do the following**, keep **Modify message**. Under **Envelope recipient**, tick **Change envelope recipient**, choose **Replace recipient** and paste the forwarding address. ![Change envelope recipient ticked, with Replace recipient set to the Replyful forwarding address](https://mintcdn.com/replyfulab/9vMg9lL_O63umiGB/images/email/google-admin-routing-envelope.png?fit=max\&auto=format\&n=9vMg9lL_O63umiGB\&q=85\&s=b52b1c7384f025eab083f648a409fe97) **4. Apply it to every address and save** Under **3. Options**, choose **Perform this action on non-recognized and recognized addresses**, so the rule works whether your support address is a user, a group or an alias. Click **Save**. ![Options with Perform this action on non-recognized and recognized addresses selected](https://mintcdn.com/replyfulab/9vMg9lL_O63umiGB/images/email/google-admin-routing-options.png?fit=max\&auto=format\&n=9vMg9lL_O63umiGB\&q=85\&s=b000c6ee0446025113495894fe88e243) With **Replace recipient**, your support mail goes only to Replyful and no copy stays in Gmail. To keep a copy in Gmail as well, leave **Change envelope recipient** unticked. Tick **Add more recipients** under **Also deliver to** instead and add the forwarding address there. The rule usually starts working within a few minutes, but Google says it can take up to 24 hours. ## Send a test email From an address outside your Google Workspace, like a personal Gmail account, send an email to your support address. It should show up as a ticket in your Replyful inbox within a minute. ## How replies are sent Your team's replies are sent from the inbox's Replyful address, with the teammate's name and your organization as the sender name (for example "Andreas @ Acme"). When the customer replies, the answer goes straight back into the same ticket. To send from your own domain, follow the **add and verify a custom domain** link on the inbox page. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.